🚫 NO REFUND POLICY
All bookings are FINAL and NON-REFUNDABLE
Once payment is processed, cancellations and refunds are not permitted under any circumstances.
At JyotishGyanpeeth, we maintain a strict no-refund policy for all astrology and numerology consultations with Dr. Sonika Jainn. This policy is clearly communicated during the booking process and must be understood before completing your payment.
Why We Have a No-Refund Policy
Service Preparation
Each consultation requires extensive preparation that begins immediately after booking:
Chart Analysis: Detailed birth chart calculations and planetary position analysis
Research: Historical astrological research based on your specific birth details
Personalized Reports: Custom numerological calculations and interpretations
Remedial Planning: Preparation of personalized remedies and recommendations
Time Commitment
Exclusive Time Allocation
When you book a consultation:
Dr. Sonika Jainn reserves exclusive time for your session
The time slot cannot be offered to other clients
Preparation work begins immediately, often the same day
Consultation materials are prepared specifically for you
Professional Standards
This policy ensures:
Serious commitment from clients leading to better consultation outcomes
Fair treatment of all clients by preventing last-minute cancellations
Consistent availability of appointment slots
Maintenance of professional consultation standards
What This Policy Covers
⚠️ No Refunds for Any Reason
This no-refund policy applies to ALL situations, including but not limited to:
Personal Circumstances
Change of mind after booking
Personal emergencies or unexpected events
Financial difficulties or payment regrets
Scheduling conflicts or travel issues
Family or work commitments
Consultation Outcomes
Dissatisfaction with consultation content
Disagreement with astrological interpretations
Unmet expectations about predictions
Different opinions about remedial suggestions
Technical Issues (Client-Side)
Poor internet connection on client's end
Device malfunctions or technical problems
Software compatibility issues
Inability to join video/phone consultation due to client's technical issues
Rescheduling Options
📅 Limited Rescheduling Available
While we don't offer refunds, we do provide limited rescheduling options under specific conditions.
One-Time Free Rescheduling
Each booking includes ONE free rescheduling opportunity with the following conditions:
Advance Notice: Minimum 24 hours notice required
Availability: Subject to Dr. Sonika Jainn's schedule availability
Time Frame: Rescheduling must be within 30 days of original booking
Same Service: Cannot change consultation type or duration
Emergency Rescheduling
Very Limited Exceptions
Emergency rescheduling may be considered in extreme circumstances:
Serious medical emergencies (documentation required)
Natural disasters or extreme weather conditions
Government-imposed restrictions or lockdowns
Death in immediate family
These exceptions are evaluated case-by-case and require appropriate documentation.
No-Show Policy
Failure to attend scheduled consultation results in forfeiture of session
No rescheduling available for no-shows
Late arrival reduces consultation time accordingly
No extensions provided for delayed start due to client lateness
Technical Issues on Our End
Our Responsibility
Fair Resolution for Our Technical Problems
If technical issues on our end prevent or significantly disrupt your consultation, we will:
Immediate Resolution: Switch to alternative communication method (phone if video fails)
Rescheduling: Offer immediate rescheduling to next available slot
Extended Time: Provide additional consultation time to compensate for lost time
Complete Session: Ensure you receive the full consultation experience you paid for
What Qualifies as Our Technical Issue
Server outages or website downtime during consultation
Phone system failures preventing communication
Video conferencing platform issues on our account
Dr. Sonika Jainn's internet or device malfunctions
Payment and Booking Process
Payment Confirmation
By completing payment through Razorpay, you acknowledge and agree that:
You have read and understood this no-refund policy
You accept that all payments are final and non-refundable
You understand the nature and limitations of astrological consultations
You are making an informed decision to proceed with the booking
Failed Payments
If payment fails, no booking is confirmed
You can retry payment for the same time slot if still available
No charges applied for failed payment attempts
Contact support if experiencing repeated payment failures
Duplicate Bookings
Accidental Double Bookings
If you accidentally make duplicate bookings for the same consultation:
Contact us immediately within 2 hours of second booking
We may cancel one booking at our discretion
Refund processing may be possible only for genuine duplicate bookings
Documentation of accidental booking may be required
How to Avoid Booking Issues
Before Booking
💡 Smart Booking Tips
Carefully check your schedule before selecting a time slot
Ensure you have accurate birth details ready
Verify your internet connection for video consultations
Read all terms and policies before completing payment
Choose a consultation type that matches your needs
During Booking
Double-check selected date and time before payment
Verify contact information is correct
Ensure payment method has sufficient funds
Save booking confirmation email
After Booking
Add consultation time to your calendar immediately
Set reminders 24 hours and 1 hour before consultation
Test your internet connection and devices beforehand
Prepare your questions in advance
Contact Us for Support
While we maintain a strict no-refund policy, our support team is here to help with:
Rescheduling requests (within policy guidelines)
Technical support for joining consultations
Questions about consultation preparation
Clarifications about booking details
Emergency rescheduling requests (with documentation)
Support Response Times
Emergency Issues: Within 2-4 hours during business hours
Rescheduling Requests: Within 12-24 hours
General Inquiries: Within 24-48 hours